Inside Sales & Support
- Boost number of calls
- Improve customer loyalty
- Minimize order taking errors
Inside Sales & Support
Our reps can serve 14% more customers with Pepperi versus our legacy system.
National Sales Manager, Design Group Australia
No doubt the implementation of an omnichannel strategy with Pepperi helped us increase sales, improve customer loyalty and strengthen our brand.
Vice President, Chex Finer Foods
When I asked our sales reps & admin assistant how many errors were avoided, the answers are between 50 and 90%
Head of eCommerce, Hacarem Spirits
Inside Sales and Support Software with Out-of-the-Box Functionality
Pepperi's Inside Sales and Support module empowers your inside sales team to efficiently manage orders and customer interactions from a centralized location. With full access to product information, catalogs, inventory checks, and order management tools, inside sales reps can seamlessly handle orders, process payments, and update customer records, all from their desktop or workstation.
The Inside Sales module offers robust out-of-the-box functionality, removing the need for complex customizations or impersonation (logging in as a customer).
Products and Catalog
Ordering & Order Management
Pricing & Trade Promotions
Inventory
Personalization
Customer Management
Reporting & Analytics
Mobility
Multiple catalogs
Create catalogs using different product categories, currencies, or assign dedicated catalogs for different types of buyers
Multiple catalog views
Per device size and orientation
Multiple images per item
Upload up to 6 images for each catalog item
Product attachments
Upload videos, PDFs and other item assets - available offline
Smart search & dynamic filters
Locate items in seconds
Product hints
Configure Item indicators to see if Item is in stock, has a discount or special price list
Wishlists
Set favorite items for easy future ordering
FTP image uploader
Scheduled or manual daily sync, map item ID to filename
Related items/substitutions
Display items that are related to a specific item in your catalog in a carousel format; supported on web and mobile apps
Multiple UOM support
Have the same products available in different units of measure and support pricing, discounts and surcharges on the UOM level
Unlimited SKUs
Upload unlimited SKUs
Import orders
Import large and multiple orders with distinct shipping addresses via CSV file in one go
Barcode scanning
Order directly from the product pages and from camera on your Android/iOS device
Quick order
Decimal quantity ordering
Enable ordering items in decimal quantities
Bulk ordering
Purchase large quantities of goods in a single transaction
Min order amount
Set a minimum value or quantity of products that a buyer must meet to place an order
Maximum quantity limitations
Set a maximum value or quantity of products that a buyer can buy in a single order
Mix and match variants to meet minimum quantity
Combine different product variations to reach the required minimum quantity for ordering
Interval quantity ordering
Order products in predefined quantity increments
Predefined order lists
Create unlimited predefined order lists and save them under different names for future orders
Backorders
Orders SKUs that are temporarily out of stock
Multiple stores ordering
Order for multiple accounts
In-order process alerts
Configure various alerts during the ordering process
Order cut-off times
Set a deadline for processing orders to be shipped
Multi lingual
Set the online store in different languages
Multi currency
Set pricing in multiple currencies
Real-time shipping rate
See real-time shipping rates at checkout
Pricing matrix hierarchy
Manage product prices across various dimensions and organize pricing logic across different tiers by incorporating factors like negotiated contracts, volume discounts, promotions, and loyalty rewards
Volume pricing
Offer discounts or adjusted prices based on the quantity of products purchased
Multiple price lists
Display different pricing for different customer types
Trade Promotions
Set up a variety of promotions and apply them to items, packages, bundles and orders
Item Promotions
Give incentives on items based on quantities purchased. Buy "X or more" quantity of an item and get:
Discount %
Discount Price
Total Price
Additional item(s) free (same or other item (s))
Additional item(s) discounted (same or other item(s))
Packages promotions
Give an incentive on a group of items the customer selects from a list you have defined, such as "Pick any 5 items from the list for $25"
Bundles promotions
Give incentives on groups of items you have predefined such as a bundle of 12 products that are sold together for a fixed price or at a discount
Total order promotions
Buy "$X or more" and get:
Discount %
Discounted Price
Additional item(s) free (predefined, or user selected)
Additional item(s) discounted (predefined, or user selected)
Gift with purchase
Receive free gift for each $X amount you buy from a list of items
Category discount
Set up a max discount provided for a category of products
Quantity discount
Buy X items get X free
Mix & match
Buy multiple SKUs mix and match get $Y off / get Y% off
End of order
Spend over $X and get item Y free / get $Y off / get Y% off
Category threshold
Buy more than $X amount from a category or a list, and receive a discount on the order level
Supermarket variety discounts
Order 'X' and 'Y' and offer 'Z' for free
Assortment pricing
Group similar items together for quantity price breaks at multiple tier levels
Tax calculations
Support different tax calculations, such as municipal vs state tax, on different item types such as alcoho
Discount recalculation
Calculate discounts based on various predetermined loyalty programs and multiple tier levels
Multi-warehouse Inventory
Assign accounts/sales reps to single/multiple warehouses
Cross-warehouse inventory visibility
Check inventory at other warehouse locations
Stock taking
Check and update all inventory and push the data back to the ERP
On-the-fly stock prioritization
Automatically prioritize ‘Quantity Available’ for carts with multiple duplicate line items of the same SKU
Real-time inventory / prices
Provide access to real-time inventory and pricing
Theme editor
Custom colors, fonts and buttons
Custom domain & branded login page
Use your own domain instead of app.pepperi.com
Custom homepage
Use prebuilt template with customizable header and content sections
Multiple catalogs
Create catalogs using different product categories, currencies, or assign dedicated catalogs for different types of buyers
Multiple account types
Define accounts by different types, e.g. (leads, prospects, customers, mom and pop /chain)
Multiple stores ordering
Order for multiple accounts
Multiple price lists
Display different pricing for different customer types
Multiple catalog views
Per device size and orientation
Multiple order/transaction types
(e.g. order, return, invoice )
Approval workflows
Configure workflows to match specific business requirements, ensuring that orders meet certain criteria or receive authorization from designated individuals or departments before proceeding
Multi lingual
Set the online store in different languages
Multi currency
Set pricing in multiple currencies
Order History Tracking
Easily monitor past transactions for efficient management
Return authorizations
Set predefined rules for returns
Invoice portal
View financial information - Invoices, account-receivable-aging, credit line etc.
Split/partial payment
Choose which invoices to pay, when to pay and how much to pay
Track deliveries
Embedded links to shipments tracking
Push notifications
Message center with push notifications – sends messages to buyers when orders or activities are processed
Customer service
Service request (returns etc.), service request history, contact us
Content management
Upload and share marketing materials
Activity lists
Map view of all activities and orders. (i.e. submitted orders, orders awaiting approval, abandoned carts)
Insights
View top selling items, product categories, best selling accounts, sales programs, etc
Compare current annual sales with previous years
View commission information
Target Dashboards
Compare reps by targets
Track Reps monthly targets
Track actual vs. targets by account / brand
Visit KPIs per week
Account dashboard charts
Top items, sales revenue and units year over year comparison
Transaction line item reports
Configurable Item sales history reports, track item sales by customer, brand, promotion tracking, or custom field
Rep activity report
Table and map view
Native app
Native app on iOS, Android and web
Online/Offline
Full offline functionality with Auto Sync
Presentation mode
Portrait & landscape presentation mode
Views
Configure views per device size and orientation (portrait/landscape)
FAQs
How does the Inside Sales module improve order processing efficiency?
The Inside Sales module centralizes order management, allowing reps to process multiple customer orders quickly and accurately from one platform. With full access to product catalogs, inventory levels, and customer data, inside sales teams can streamline order entry, reduce errors, and provide real-time support without needing to switch between systems.
Can the Inside Sales module be customized for my business needs?
Yes, the Inside Sales module offers extensive out-of-the-box functionality but also supports tailored configurations to meet specific business requirements. The same business logic used by sales reps and buyers ensures operational consistency, while flexible settings allow your team to adapt workflows and permissions to suit your unique sales processes.
How does the Inside Sales module integrate with the Pepperi mobile app for field reps?
The Inside Sales module shares the same core business logic as the mobile order-taking app, enabling seamless integration between inside and field sales teams. This ensures that both inside and field reps work with consistent product data, inventory information, and customer records, improving communication and delivering a unified experience for customers across all sales channels.
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