Francesc Tribó, IT Manager, Escorpion, Spain

“By incorporating Pepperi we improved the quality of product presentation to our customers as well as the entire sales ordering process.”

Escorpion Gets Sales Automation and B2B e-Commerce on One Platform with Pepperi for Sales Teams

Overview

Escorpion is a major Spanish fashion maker for women, with a large presence in multi-brand outlets across Spain and serving 700 customers in more than 50 countries. Escorpion wanted to equip its entire field sales force with state-of-the-art, tablet-based e-Catalog ordering software to showcase all of its fashion collections and take orders.

Challenges

Escorpion had several key requirements and objectives:

  • Promote the company’s image and brand via its field sales reps
  • 24×7 self-service ordering capability for its B2B customers
  • Fast and simple integration with SAP ERP for order processing and fulfillment
  • Minimal training requirements for its reps and customers

Solution

Escorpion rolled out the Pepperi mobile sales ordering solution to its entire sales force in less than two months of project start, and to its B2B retail customers in less than 5 days.

  • Highest quality product presentation and management features have improved the entire sales process and enhanced the Escorpion brand.
  • With an all-in-one sales suite, the same e-Catalog is published for B2B customers via a web storefront, so customers can order anytime, anywhere.
  • Tight integration between SAP ERP Central Component 6.0 and Pepperi’s cloud-based sales platform seamlessly connects sales to the back office.
  • Simple to implement and use: no training was required.

Results

  • 50% increase in customer satisfaction
  • 70% increase in sales rep satisfaction
  • Lower sales order processing overhead in terms of administrative workload