Matsuda creates luxury sales experience with Pepperi

Overview

A longtime favorite of celebrities and eyewear aficionados, Matsuda is a legendary brand of eyewear known for its exquisite Japanese craftsmanship and impeccable attention to detail, design, and use of titanium. Matsuda’s customers are luxury eyewear retailers that sell to high-end customers around the world.

Challenges

Matsuda was looking to replace its error-prone, paper-based sales ordering system with a full-featured automated solution that would also give reps access to stock levels
The new system had to be elegant in order to reflect Matsuda’s luxury image and high-end products when reps were dealing with retail customers
Easy integration with the company’s QuickBooks accounting system was necessary in order to seamlessly connect the sales ordering process with the back-office

Solution

Using Pepperi on their iPads, sales reps present Matsuda’s eyewear at their best and have all the customer and product data they need to place error-free orders
Orders taken in the field flow seamlessly into the company’s QuickBooks system, with Accounts Receivable sent immediate confirmation via email
With access to real-time inventory levels, sales reps can tell their customers exactly which items will be shipped and when
Pepperi’s ease of use meant no training was required: sales reps learned how to use the app quickly on their own

Results

Time saved on double data entry and printing alone delivered immediate ROI
Top notch product presentation and efficient order processing has enhanced customer satisfaction
Clerical tasks have been slashed, leading to lower administrative costs