James Kisgen, CEO Matsuda Eyewear

“Luxury today is no longer about a product, it’s about a feeling. Matsuda has to portray a luxury image to our retailers, and Pepperi helps us do exactly that.”

View short clip

Matsuda creates luxury sales experience with Pepperi

Overview

A longtime favorite of celebrities and eyewear aficionados, Matsuda is a legendary brand of eyewear known for its exquisite Japanese craftsmanship and impeccable attention to detail, design, and use of titanium. Matsuda’s customers are luxury eyewear retailers that sell to high-end customers around the world.

Challenges

  • Matsuda was looking to replace its error-prone, paper-based sales ordering system with a full-featured automated solution that would also give reps access to stock levels
  • The new system had to be elegant in order to reflect Matsuda’s luxury image and high-end products when reps were dealing with retail customers
  • Easy integration with the company’s QuickBooks accounting system was necessary in order to seamlessly connect the sales ordering process with the back-office

Solution

  • Using Pepperi on their iPads, sales reps present Matsuda’s eyewear at their best and have all the customer and product data they need to place error-free orders
  • Orders taken in the field flow seamlessly into the company’s QuickBooks system, with Accounts Receivable sent immediate confirmation via email
  • With access to real-time inventory levels, sales reps can tell their customers exactly which items will be shipped and when
  • Pepperi’s ease of use meant no training was required: sales reps learned how to use the app quickly on their own

Results

  • Time saved on double data entry and printing alone delivered immediate ROI
  • Top notch product presentation and efficient order processing has enhanced customer satisfaction
  • Clerical tasks have been slashed, leading to lower administrative costs